| With airlines
struggling to stimulate traffic, you might expect to have more clout in
negotiating group rates. You may be disappointed.
The current challenges facing the airline industry have not had a
measurable impact on negotiations between Northwest/KLM
Airlines and their corporate meeting and
incentive planner customers," says Kurt Ebenhoch, senior manager, media
relations. "The pricing we have offered has not been changed, nor have the
terms and conditions altered as a result of reductions in capacity."
However, if you can negotiate zone fare discounts for programs that
don't require a Saturday night stay, then attendees may be able to avoid
having to come in on a Saturday for a Monday meeting.
"These [programs] can be contracted closer to the meeting dates, as
they only require a seven-day advance booking window and offer the planner
guaranteed pricing once the contract is signed," Ebenhoch says.
To get the most favorable rates, it's as important as ever to do your
homework. "We're doing more extensive research than ever before to
identify which carriers have the most lift in and out of locations," says
Gary Schirmacher, CMP, vice president for Conferon's western region, based
in Denver. "It's important to know where your highest number of attendees
are, what locales they'll be departing from, and what
airlines have the most seats and the most
frequent flight schedules."
Still, carriers are under pressure to keep costs down and can be
inflexible. "Airlines are being more selective
with regard to providing up-front concessions to clients," Schirmacher
says.
Direct booking
Fewer flights not only mean less convenience but also higher costs for
the 5,000 delegates expected to attend the Infectious Diseases Society of
America annual meeting, October 9 to 12 in San Diego.
"I do see fares increasing because the list of major cities will be
reduced," says Sandy Vura Harwood, CMP, who is monitoring fares in her
role as director of meetings and conventions. "I think that overall costs
of getting to a destination will affect our functions in the future, but
it's hard to predict the impact on attendance right now."
Harwood expects Internet-savvy delegates to shop online for cheap rates
rather than use the official travel agency, which has increased its
surcharge. Or, they may go directly to the designated carriers - United,
which has code sharing with US Airways for lift into San Diego, and
Southwest Airlines. "We allow attendees to go
directly to the airlines and use our discount
code," Harwood says. "We're trying to assist our attendees in getting the
best possible fare."
Attendees who book online can also benefit from e-mail notification
about flight changes. At Delta.com, for example, customers can sign up to
receive flight status notifications via e-mail or mobile device, as well
as view estimated airport wait times. |